Frequently Asked Questions

Frequently Asked Questions

If you are not sure and you need some answers on common questions.

I've used free website builders before, why should I hire a web designer?
Free website builders are great for a personal website or blog, but not usually for business. If you want to stand out from the rest of the market, a bespoke website is your best bet. Web designers might even be able to use the same builder you're already using to create a professional website that is all yours.A web developer or designer has the technical skills needed to build a bespoke website. A responsive website will help improve the user experience for your customers, especially if they're using a mobile device. You can't always be sure you'll get a responsive design from a free or cheap website builder, so it's better to hire a professional designer.

I thought WordPress was just for blogging. Why is my web designer using it to build my website?
WordPress is available in two different formats. There is WordPress.com, a free blogging platform, and WordPress.org, a powerful website builder. WordPress has built-in analytics and tracking, which makes it perfect for business. If you want to add blogging to your website in the future, you'll be able to since it's a content platform.

Will I be able to see the progress of my web design project before it's done?
Of course. You can schedule regular check-ins with your web designer, based on both of your schedules. They'll want to know that what they're working on is what you're looking for. Then, if something seems off, you can tell them before they give you the finished product. Try taking notes during your meetings so that you can send your web designer a follow-up with your feedback.


Got your own question?

While we love giving you the best solutions for the job, we also want to make sure you have a fun and stress-free experience. A few reasons why we think you should work with us

No hidden fees
Our briefing process ensures that the price you are quoted is the price you pay.

Projects delivered on time
Give us your deadline and we'll honour it. We're not afraid of hard work, that’s what Red Bull and Spicy food was made for.

We want to work with you to achieve the best results
We're the experts in design, brand building and communication; you're the experts in your business and your industry. Together we can work magic!

Investment not expenditure
We ignite effectiveness to deliver results so the money you spend reaps a healthy return on investment.

The perfect size
Small enough to care, skilled enough to deliver..

No job is too small
We have 15 years experience in business and love being part of the growth and development of your business.

You’ll want to come back for more
We're very proud of what we do and work based on our reputation so rest assured we have a vested interest to deliver outstanding work.

Got your own question?

Do I own my domain name?
If you bought your own domain name, you own it. If a domain name has been bought by Pad on your behalf, this is simply to allow us to administer easily for you. We are more than happy to transfer it to a provider of your choice free of charge at any time.

Do I own my website?
In the vast majority of cases, once we have built your site and payment has been made in full, the website is your property.

When do I pay?
A settled deposit is required prior to commencing a project. This is typically at 25%-50% of the total quotation, depending on the specifications. Payment for larger projects will be broken down into milestone instalments. Our payment terms are 14 days.

How can I pay?
You can pay by bank transfer (BACS), cash or cheque. We can accept all major credit cards via PayPal, but a 3.4% card fee will be added to your bill.

Do you offer fixed prices?
Yes. The price you are quoted will be the price you pay, unless the scope of the brief changes during the project.

Can I pay in monthly instalments?
We appreciate the importance of Cash Flow, so we are happy to discuss breaking down payments over a number of months if this helps. Just ask at the quoting stage.

What happens if I need to cancel a project?
Firstly, let us know as soon as possible. We will need to charge for any work carried out after we received your approval to proceed, but of course, if we haven’t started then there will be no charge.

Got your own question?

How quickly will I receive my printed items?
This depends on the size of the run. Commencing approval of the design, large runs (litho printed) typically take five days on average and short runs (digitally printed) can be delivered in as little as 24 hours.

Got your own question?

Can you take care of everything – logo, brand, print, web and service design?
Yes. From the design of your logo and brand to anything this could be applied to – whether in print or online plus strategy– we can take care of it all.

What is the process?
In the broadest terms, our projects include an initial design stage, typically two amendment stages and a final proof for sign-off. This process can vary slightly, depending on the nature of the project and additional amendment stages can be quoted upon request.

Do we need to meet?
It’s not essential to meet in person these days as technology allows for projects to be managed via phone, email and Skype, but our door is always open if you’d like to pop in for a cuppa!

Do you write content for websites and printed material?
Yes we do, please just let us know what you require and we can add this to your quote.

I’m in a bit of a hurry, can you turn my job around quickly?
We will do whatever we can to ensure we meet a tight deadline, we’ve been going for over 15 years and we’ve not missed one yet!

What happens if I don’t like the designs you produce?
It is very important to us that you are happy with the work we provide to you. Our briefing process ensures that cases like this are extremely rare, but if for any reason you are not satisfied with the quality of the work, we will revisit the brief with you, check we agree on it and ensure that all problems with the work are resolved.

Got your own question?



Our client loves us because of our quality work

Our corporate messaging is now finely tuned to our market, allowing us to communicate with confidence. We’ve seen an improvement in sales conversion rates and an increase in revenue.

Yousouf Neetoo
Director, Acudemy

Working with C1S was a pleasure. The team were more than, capable, pleasant, patient, and delivered excellent quality work from start to finish. We won’t bother searching elsewhere when our next need arises; we’ll head straight back to C1S.

Aman Woldemariam
CEO, Aympro

It was a great pleasure working with the C1S Team as the service they provided was top notch. I would recommend them highly.

Faith Johns
Director, Hungries Burger

“I was the biggest marketing sceptic there was, but C1S got to know our team and got everyone talking strategically. We respect what C1S has done because it’s having real impact on our business.”

Sam Smith
Sales - Payment Sense